This Privacy Policy explains how Walk, Wag and Woof with Suzi ("we", "us", "our") collects, uses and protects your personal information when you use our website: walkwagandwoofwithsuzi.co.uk.

We take your privacy seriously and are committed to safeguarding your data. Please read this policy carefully.

Who we are

Walk, Wag and Woof with Suzi is a pet care service based in Lanark. You can contact us by email at suzanneizzett@icloud.com or by phone on 07865 164592.

For the purposes of data protection laws, we are the "data controller", which means we are responsible for deciding how your information is used.

What information we collect

We may collect:

  • Your name

  • Contact information (email address, telephone number)

  • Your postcode and preferences

  • Information about how you use our website (like your IP address, browser type, pages visited)

Some of this information is provided by you (for example, when you contact us), and some is collected automatically (for example, through cookies).

How we collect your information

We collect information when:

  • You contact us via the website, email, phone or post

  • You use our services

  • You interact with our website (through cookies and tracking tools)

We may also collect information from public sources such as Facebook or Twitter.

How we use your information

We use your information to:

  • Respond to your enquiries

  • Provide and manage our services

  • Improve our website and services

  • Send occasional updates, offers or marketing (you can opt out anytime)

  • Carry out market research to better understand your needs

We only use your data where we have a lawful reason to do so, such as your consent, a contract with you, or our legitimate interests (like running and improving our business).

Marketing

If you have used our services or made an enquiry, we may send you information about similar services under the "soft opt-in" rule.
You can unsubscribe at any time by contacting us at suzanneizzett@icloud.com.

We will always ask for your permission before sending you other types of marketing.

Sharing your information

We only share your information with:

  • Our trusted staff, agents or professional advisors (for administration and communication purposes)

We do not sell, rent, or trade your information to anyone else.

How we protect your information

We are committed to keeping your data safe. We use appropriate technical and organisational measures, including:

  • Secure servers

  • Password-protected systems

  • Regular monitoring for data breaches

If you suspect any misuse of your data, please contact us immediately.

How long we keep your information

We will only keep your personal data for as long as needed to provide our services or meet legal requirements.
Some information may be retained in backup systems even after deletion for legal, tax or regulatory reasons.

Your rights

You have rights over your personal information, including:

  • Access – Request a copy of the information we hold about you

  • Correction – Ask us to correct inaccurate or incomplete information

  • Deletion – Ask us to delete your information

  • Restriction – Ask us to restrict how we use your information

  • Objection – Object to us processing your information

  • Data portability – Request we transfer your data to another organisation

To exercise any of your rights, or to ask any questions, please email suzanneizzett@icloud.com.

If you are unhappy with how we handle your data, you have the right to contact the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to:

  • Understand how visitors use our site

  • Improve site functionality and your experience

Cookies are small text files placed on your device. You can control cookies through your browser settings.
For more information about cookies and how to manage them, visit aboutcookies.org.

We use:

  • Analytical cookies: Help us see how visitors move through our site

  • Third-party cookies: For example, through social media and website analytics platforms

You can change your cookie settings at any time.

Transfers outside the UK or EEA

If we need to transfer your data outside of the UK or European Economic Area (EEA), we will ensure your data is protected in line with legal requirements.

Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page.
We recommend checking back occasionally to stay informed.

By using our website, you agree to the terms of this Privacy Policy.